What is TheyDo AI?
TheyDo AI is an AI-powered customer journey management platform that seamlessly reveals customer insights and business opportunities hiding in customer journeys at scale. Using Journey Graph technology and AI Insight Mining, it transforms raw customer data into comprehensive journey maps and actionable insights in minutes rather than months.
TheyDo AI Key Features
- AI Insight Mining: Automatically uncover insights from unstructured data across all customer touchpoints
- Journey Graph RAG: Graph-based retrieval-augmented generation approach for higher accuracy and contextual understanding
- Real-time journey mapping: Transform raw data into comprehensive journey maps in minutes with live updates
- Insight scoring system: Rank insights and journeys based on sentiment, recurrence, and variability
- Multi-data source integration: Connect and analyze data from surveys, feedback, analytics, and customer interactions
- Qualtrics integration: Native integration for enhanced survey data analysis and journey enrichment
- Enterprise security: SOC 2 Type 2, ISO 27001:2022 certified, and GDPR compliant with no data sharing
- Unlimited user access: Role-based access controls enabling organization-wide collaboration
TheyDo AI Use Cases
- Customer experience teams uncovering hidden pain points and opportunities across complex customer journeys
- Product managers identifying feature priorities based on real customer journey data and sentiment analysis
- Business analysts connecting quantitative metrics with qualitative customer emotions and behaviors
- Enterprise organizations standardizing customer journey management across multiple departments and touchpoints
- Design teams accelerating journey mapping processes while maintaining designer craftsmanship and quality
- Strategy teams aligning business priorities with data-driven customer insights for decision-making
TheyDo AI Pricing
- Starter Plan – Entry-level pricing for small teams with basic journey mapping capabilities
- Professional Plan – Mid-tier with enhanced AI features and team collaboration tools
- Enterprise Plan – Full AI Insight Mining capabilities with advanced security and unlimited users
- Custom Pricing – Tailored solutions for large organizations with specific integration and compliance needs
- Contact Required – Specific pricing varies based on organization size and feature requirements
Pros of TheyDo AI
- Transforms months of manual journey mapping work into minutes through AI automation
- Journey Graph technology provides higher accuracy than traditional RAG approaches
- Real-time journey updates ensure insights remain current and actionable
- Enterprise-grade security with no data sharing to third-party AI providers like OpenAI
- Proven ROI with cases like saving €1.3M annually through journey optimization
- Connects quantitative data with qualitative customer emotions for comprehensive understanding
- Unlimited users enable organization-wide adoption without per-seat pricing concerns
Cons of TheyDo AI
- Learning curve for teams new to journey management methodologies and AI-powered insights
- Higher complexity compared to simple customer journey mapping tools
- Pricing not transparently available, requiring sales consultation for cost evaluation
- May be overkill for small businesses with simple customer journeys and limited data
- Requires significant data sources to maximize AI insight mining capabilities
- Enterprise focus may include unnecessary features for teams needing basic journey visualization
- Cannot replace direct customer research and validation of AI-generated insights